One person, four angles

Same experience, tailored to the role.

I don't send the same resume to every job. Depending on what you're hiring for, one part of my background is more relevant than another, so I've built a version that leads with it. Pick the one closest to the role you're looking to fill.

Onboarding & Implementation

Customer Onboarding | Implementation Specialist

Leads with hands-on implementation work: kickoff to go-live, technical configuration, data migration, and structured milestone-based onboarding.

  • 35% reduction in time-to-value through a redesigned onboarding workflow
  • 90% onboarding completion rate, 40–60% go-live success rate
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Customer Success & Account Management

Customer Success Manager | Account Management

Leads with full lifecycle ownership: onboarding through renewal and expansion, QBRs and EBRs, and turning account risk into measurable retention.

  • 100% account renewal rate across a combined portfolio worth $110K–$350K+
  • 28% feature adoption lift, 22% retention improvement
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Customer Support

Customer Support Specialist

Leads with high-volume, multichannel support: technical troubleshooting, complaint resolution, payment disputes, and knowledge base building.

  • 95%+ first contact resolution, 98% SLA compliance
  • Knowledge base articles cut repetitive tickets by 30%
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Technical Account Management

Technical Account Manager | Technical Customer Success

Leads with the technical edge: API integration, REST API troubleshooting, root-cause diagnosis, SQL-based account analysis, and site deployment.

  • Diagnosed and resolved issues prior support attempts had misdiagnosed
  • Deployed and configured live sites via Netlify, including DNS and API integration
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Not sure which one fits?

Send me the job description and I'll tell you which version matches, or point you to the closest thing.

Contact me